🔍 Information We Collect
At Fizenwallet, we collect information solely to process your hardware wallet orders and provide customer support. We do not provide financial services, trading, or custody services.
Personal Information
- Account Information: Name, email address, phone number when you create an account
- Order Information: Shipping address, billing information for hardware wallet purchases
- Device Information: IP address, browser type, operating system for website functionality
What We Don't Collect
- We do NOT store or have access to your cryptocurrency private keys
- We do NOT collect or store your cryptocurrency holdings or transaction data
- We do NOT provide custodial services or store your digital assets
📊 How We Use Your Information
Your information is used exclusively for:
- Order Processing: To fulfill your hardware wallet purchases and ship products
- Customer Support: To respond to your inquiries and provide technical support
- Legal Compliance: To comply with applicable laws and regulations
- Product Improvements: To enhance our hardware wallet products and services
- Security: To protect against fraud and maintain website security
🤝 Information Sharing
We value your privacy and limit information sharing to essential services:
- Shipping Partners: To deliver your hardware wallet orders
- Payment Processors: To securely process your payments
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
🔒 Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL encryption for all data transmissions
- Secure data storage with encryption at rest
- Regular security audits and updates
- Limited access controls for employee data access
- PCI DSS compliance for payment processing
Important: Fizenwallet hardware wallets store your private keys offline. We never have access to your private keys or cryptocurrency holdings.
⚖️ Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
🍪 Cookies Policy
We use cookies to enhance your browsing experience:
Essential Cookies
- Required for website functionality
- Shopping cart persistence
- User authentication
Analytics Cookies
- Help us understand website usage
- Improve user experience
- Can be disabled in your browser settings
👶 Children's Privacy
Fizenwallet products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
📝 Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.